Privacy Policy
Your privacy matters to us. This policy explains how FloHub collects, uses, and protects your information.
1. Introduction
Welcome to FloHub’s Privacy Policy. This policy describes how we collect, use, and safeguard your personal information when you use our website and mobile applications. We are committed to transparency and respecting your privacy rights.
2. Information We Collect
We collect the following categories of information:
Account Information
- Email address
- Name and profile details
User Content
- Journal entries and personal notes
- Tasks, habits, and productivity data
- Meeting notes and calendar-related information
Technical & Usage Data
- App usage and interaction data
- Device information (such as OS version, app version, and device type)
- Performance and diagnostic data, including crash reports
Notifications
- Push notification tokens used to deliver reminders and updates
Health & Fitness Data (Optional)
- On our iOS app, if you grant permission, we read step count, walking/running distance, heart rate, resting heart rate, heart rate variability, sleep, and Apple's State of Mind data from Apple Health
- On our Android app, if you grant permission, we read the equivalent metrics (steps, distance, heart rate, resting heart rate, heart rate variability, and sleep) from Google Health Connect
- Health data sync is off by default and is only enabled for the specific metrics you turn on in Settings
- FloHub only reads health data — we never write, modify, or delete any data in Apple Health or Google Health Connect
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve FloHub
- Sync data across devices
- Deliver reminders, notifications, and updates
- Enable AI-assisted features such as intelligent search and insights
- When you opt in, correlate steps, distance, heart rate, and other Apple Health or Google Health Connect data with your journal entries to surface patterns and insights
- Monitor performance, stability, and reliability
Your personal data is not sold and is not used for advertising purposes.
4. AI Processing
FloHub uses AI services to automatically process user content in order to provide features such as summaries, insights, and enhanced search. If you have opted in to Health & Fitness Data, that data (e.g. steps, distance, heart rate) is included alongside your journal entries as context so AI-generated insights can reflect it.
- AI processing is limited to providing functionality to you
- User content is not used to train global or shared AI models
- User content is not reviewed by humans
- Data is encrypted in our databases
5. Data Storage & Security
FloHub stores data using cloud infrastructure hosted on AWS via Neon, with services deployed through Vercel.
Security measures include:
- Encryption of data in transit and at rest
- Restricted access controls
- Ongoing monitoring and security updates
No system is completely secure, and users are responsible for protecting access to their own devices.
6. International Data Transfers
Your data may be processed or stored in locations outside your country of residence as part of operating a global cloud infrastructure. We take reasonable steps to ensure appropriate safeguards are in place.
7. Data Sharing
We do not sell personal data. We may share information with trusted third-party service providers solely to operate FloHub, including:
- Cloud hosting and infrastructure
- Authentication services (e.g. calendar integrations)
- Error and performance monitoring
- AI service providers
- Email and notification delivery
We may also disclose information if required by law or to protect our rights.
8. Your Rights
Depending on your location, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Delete your account and associated data (processed immediately)
- Export your data in a portable format
- Opt out of non-essential communications
These rights apply under applicable laws, including GDPR, the Australian Privacy Principles, and similar regulations.
9. Data Retention
We retain personal data only for as long as necessary to provide FloHub, comply with our legal obligations, resolve disputes, and enforce our agreements.
Active Accounts
- Account information and user content (journal entries, tasks, habits, notes, and calendar-related data) are retained for as long as your account remains active
Account Deletion
- When you delete your account, your personal data and user content are deleted from our active systems immediately
- Residual copies may persist in encrypted backups for up to 30 days before being permanently purged as part of our standard backup rotation
Health & Fitness Data
- Health data synced from Apple Health or Google Health Connect is retained only for as long as the corresponding sync setting remains enabled
- If you disable a health metric or delete your account, the associated health data is deleted from our active systems immediately
Technical, Usage & Diagnostic Data
- App usage data, device information, and performance or crash diagnostics are retained for up to 12 months for troubleshooting and service improvement, after which they are deleted or anonymized
- Push notification tokens are retained only while notifications remain enabled and are removed when you disable notifications or delete your account
Legal & Compliance Retention
- Where required by law, or to establish, exercise, or defend legal claims, we may retain limited records (such as billing or transaction history) beyond the periods above, for as long as legally required
10. Children’s Privacy
FloHub is intended for users aged 13 and over. We do not knowingly collect personal data from children under 13.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or via email.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: admin@flohub.xyz
Last updated: July 25, 2026
"Work smarter, flow better." - FloHub